I hate BT
We’re moving house soon. Last week, Sherry called BT to get the phone line sorted at our new place. Everything was arranged, we had an order, a phone number, but they’d given us a stupid connection date.
For some reason, they were unable to connect the new line at the date we wanted (any day around the time we were actually moving). They were also going to disconnect our current line on the same date. The only time they could apparently do this was 13 days before we moved.
13 days here without a phone line, leading up to a big house move, wasn’t something we could live with, so we cancelled the order and today I went to place a new one under my name.
But in the last week, it looks like BT have disconnected the phone line to our new house. When I called BT this morning there was apparently no connection, which means an engineer has to go to the exchange to connect us.
They want to charge us £122.50 to reconnect a line they disconnected in the last 5 days.
Thanks a lot BT.




